Last updated: March 7, 2026
Trust Center
Central place for legal, privacy, and security information you can share during onboarding, procurement, and vendor review.
Policies and Agreements
Security Overview Security controls, access model, and operational safeguards. Privacy Policy Data categories, use, sharing model, and privacy rights. Terms of Service Service usage terms, billing, and legal obligations. Refund Policy Cancellation and refund eligibility details. Data Processing Addendum (DPA) Request process and baseline processing commitments.
Data Handling Transparency
| Storage region | Production is currently deployed in a single managed cloud region. Region details are available for customer review on request. |
|---|---|
| Retention | Events are retained for product operation and troubleshooting. Automated retention controls are being expanded and will be documented per plan. |
| Deletion flow | Deletion requests are handled by support and legal channels today. Self-serve deletion flows are planned and will be added when shipped. |
| Data categories | Account metadata, project metadata, and telemetry payloads (sessions, custom events, crash diagnostics). |
Compliance Posture
Available now
- Public ToS, Privacy, and Refund policies
- Authenticated dashboard access and project-level authorization
- Plan enforcement and abuse protection on ingest/dashboard paths
In progress
- Expanded retention and sampling policy controls
- Deeper compliance package and customer-facing attestations
- More self-serve governance controls in dashboard UX
Contact
Product feedback: feedback@olvex.dev
Security: security@olvex.dev
Privacy: privacy@olvex.dev
Legal and DPA: legal@olvex.dev