Refund Policy

1. Free Plan

The Free plan has no subscription charge, so no refund applies.

2. Paid Plan Charges

Paid subscriptions are billed in advance on a recurring cycle (for example, monthly) unless canceled. You are responsible for reviewing plan details before purchase.

3. Cancellation

You can cancel your subscription at any time from the billing portal. Unless required by law or otherwise stated, cancellation takes effect at the end of the current billing period and does not retroactively refund already billed time.

4. Eligible Refund Cases

We may issue refunds in cases such as:

• duplicate charges;
• unauthorized payments confirmed by investigation;
• billing errors caused directly by Olvex systems.

5. Non-Refundable Cases

• partial month usage after renewal;
• unused quota or event limits during an active period;
• downgrades applied mid-cycle (effective from next cycle unless stated otherwise).

6. Payment Processor Terms

Payments are processed by authorized payment providers. Their terms and dispute processes may also apply to your transaction.

7. Requesting a Refund

To request a refund, contact billing@olvex.dev with your account email, project id, transaction id, and reason for request.

8. Policy Changes

We may update this policy from time to time. The latest effective date is shown on this page.